Frequently Asked Questions
Everything you need to know about your glow journey with Quench Botanics.
Are Quench Botanics products suitable for sensitive skin?
Yes, our products are formulated with gentle Korean natural ingredients and are dermatologically tested to be safe for all skin types, including sensitive skin.
Do you test your skincare products on animals?
Absolutely not. Quench Botanics is a 100% cruelty-free and vegan brand. We do not test our finished products or ingredients on animals at any stage of production.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 7-day return policy for products that are received in damaged condition or if the wrong item was sent. Items must be unused and in their original packaging.
Are your products free from parabens and sulfates?
Yes, all Quench Botanics products are formulated without parabens, sulfates, phthalates, or any harmful toxins to ensure the healthiest routine for your skin.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.